Incident Response – Cyber Security Helpdesk Limited – UK Cyber Incident Reponse Specialists

Preparedness for cyberattacks should consist of prevention (secure procedures and systems) and a plan for what happens if, a successful attack occurs.

UK Government Communications Headquarters (GCHQ) cyber security guidance recommends that organisations:

• Establish an incident response and disaster recovery capability that addresses the full range of incidents that can occur.

• Test incident management plans regularly (GCHQ: Cyber security guidance for businesses).

The internal and external consultants that should form the response team are dealt with further below. Organisations should prepare and circulate contact details of who to contact internally in the event of an attack.

The contact details of trusted external advisers – such as Cyber Security Helpdesk Limited! – in respect of IT, legal and PR matters (we can assist with all of the above!) who are likely to form part of the response team should similarly be kept and updated in a form which can be accessed and circulated following discovery of a breach.

Where incident response policies and procedures are documented, they should be available in formats that would not be inaccessible due to the attack (for example, policies may be inaccessible if encrypted by a virus on a compromised shared drive).

In assessing risks, consider the extent to which the operation of each aspect of the business would be affected by different forms of attack and prepare accordingly.

According to insurance industry surveys, take-up of cyber insurance remains low, with only around 10% of large businesses having any form of cyber insurance. Policies may cover loss and damage to digital assets, organisation interruption, notification expenses, theft of money or assets and even reputational damage.

In the absence of a cyber-specific policy, a comprehensive crime insurance policy or other, more general insurance policy may also cover cybercrime, but this should be confirmed in advance.

Small businesses are being urged to take steps to protect themselves from the threat of cybercrime after hackers targeted the NHS earlier this month, compromising its highly sensitive computer systems through a Ransomeware attack on 12 May 2017.

The “Wannacry” ransomeware attack was a worldwide cyberattack by the WannaCry ransomware cryptoworm, which targeted computers running the Microsoft Windows operating system by encrypting data and demanding ransom payments in the Bitcoin cryptocurrency. Hackers were effectively threatening to delete files unless a ransom was paid.

Research from the Federation for Small Business (FSB) claims 7 million cybercrimes are committed against SMEs in the UK every year, equating to more than 19,000 a day.

FSB figures show the average cybercrime incident costs a small company £3,000 and takes 2.2 days to recover from.

Mike Cherry, FSB chairman, said:

“We are urging all small businesses to take steps to reduce the risk of an attack.

“Businesses should immediately check for updates to their operating systems and anti-malware software and download them where needed.

“We advise small firms to make sure their data is backed up – if the worst happens, data cannot then be held to ransom.”

What is ransomware?

Ransomware is a type of malicious software designed to block access to your computer system until an amount of money is paid.

It often arrives in the form or a phishing email, otherwise known as spam, or a fake software update.

Like other computer viruses, it usually finds its way onto a device by exploiting a security hole in vulnerable software or by tricking somebody into installing it.

Security experts warn that ransomware is the fastest growing form of computer virus, which threatens to delete your files unless you pay the blackmail.

Protecting your business

Small businesses are particularly vulnerable to cyber-attacks, but what can you do to protect your company from the growing threat of ransomware?

The National Cyber Security Council recommends your company takes the following steps:

do not open suspicious-looking email attachments or hyperlinks from unknown contacts
applying patches for Microsoft Windows will protect against ransomware
ensure antivirus products are up-to-date and scans your software regularly
use network segregation techniques to minimise the chance of compromise.

What to do if your computer is infected

If you believe your business has been compromised by ransomware, the National Crime Agency advises:

do not to pay the ransom as you don’t know the hackers will clear your system of the virus
back up your files regularly as this will be the only way to access your data
if you have been the victim of online fraud, report it at: www.actionfraud.police.uk

How Can Cyber Security Helpdesk Help You?

We are the UK’s number 1 National Multi-Disciplinary Cyber and Data Breach Incident Response Service; enabling UK Businesses to deal with Cyber breaches, properly and promptly.

SUPPORT – Our support teams work around the clock for our clients and are available 24/7/365.

SPEED – Our First Response team ensures every cyber incident receives a rapid service time without compromising quality.

CONFIDENTIALITY – Every enquiry is dealt with on a confidential basis by our professional team using secure technology.

EXPERT – IT, Data Protection, Legal, Communications experts adopt a meticulous and systematic approach to each incident.

OUR GOAL is your Business Continuity.

If you have suffered a Cyber or Data Breach, contact Cyber Security Helpdesk now.

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